SHIPPING POLICY
Last updated: 10 October 2026
1. About this Shipping Policy
This Shipping Policy explains how Islampur.in processes, dispatches and delivers physical products ordered through our website.
Business name: Islampur.in
Business owner: Iqbal Arzoo
Business structure: Individual / Sole Proprietorship
Business address: Melamath, Islampur, West Bengal, India – 733202
Website: https://islampur.in
Email: Arzoo@islampur.in
Phone / WhatsApp: +91 7066066669
This policy should be read together with our Terms of Service, Return & Refund Policy and Privacy Policy. If any provision conflicts with a mandatory legal requirement, applicable law will prevail.
2. Shipping destinations
Islampur.in currently intends to offer physical-product delivery within the state of West Bengal, India, only where service is available.
Delivery availability may depend on the customer’s PIN code, product category, supplier or courier coverage, product size, and other legitimate fulfilment requirements.
Before placing an order, customers should confirm that their delivery address is serviceable. If an address cannot be served, we may contact the customer to discuss available options. If we cannot fulfil the order, we will cancel the affected item or order and arrange any refund due under our policies and applicable law.
International shipping
International shipping availability has not yet been confirmed. International delivery will be offered only if Islampur.in expressly enables it and displays the applicable destinations, charges, delivery conditions and other required information on the website.
Until international shipping is confirmed, customers should not assume that international delivery is available.
3. Order processing and handling time
Processing time varies by product, supplier, stock availability and fulfilment arrangements. Some products may require additional preparation or coordination before dispatch.
The applicable processing estimate will be displayed on the product page, at checkout or communicated to the customer where available.
Processing time refers to the period required to prepare an order for dispatch. It is separate from the estimated transit time required for delivery.
Orders may take longer to process because of public holidays, payment verification, stock issues, supplier delays or other legitimate operational circumstances. We will take reasonable steps to communicate material delays when appropriate.
Processing-time details: [Insert any standard processing estimate or category-specific timelines before publication, if available.]
4. Shipping and delivery estimates
Delivery estimates may vary depending on the destination PIN code, product, supplier, courier partner, stock availability and other fulfilment conditions.
Any delivery timeframe displayed on our website or communicated by a courier or supplier is an estimate unless expressly identified as guaranteed in writing.
Delivery may be affected by circumstances such as:
• Courier capacity or service interruptions.
• Weather conditions, public holidays or transport disruptions.
• Incorrect or incomplete delivery details.
• Supplier or stock delays.
• Restricted access to the delivery location.
• Other circumstances beyond reasonable operational control.
We will take reasonable steps to assist customers with significant delays. Estimated delivery dates are not a waiver of customers’ rights where an order is not delivered or another legal obligation is not met.
Standard delivery estimates: [Insert confirmed delivery estimates by location or product category, if available.]
5. Shipping charges and free shipping
Shipping charges will be displayed at checkout before the customer completes the purchase, where applicable.
The final shipping charge may depend on the destination, product, parcel size or weight, supplier, delivery service and any applicable promotion.
Islampur.in plans to offer free shipping on eligible orders above a minimum order value. However, the threshold and applicable conditions have not yet been confirmed.
Free-shipping threshold: [Insert the minimum order value, eligible products, destination restrictions and any exclusions before activating the offer.]
Customers should rely on the shipping charges and promotional conditions displayed at checkout for their specific order. We will not impose undisclosed mandatory charges after purchase except where permitted by applicable law and properly agreed to by the customer.
6. Courier partners and supplier-direct shipping
Orders may be fulfilled through third-party courier or shipping partners. Some products may also be dispatched directly by a supplier or other fulfilment partner.
The courier or fulfilment arrangement may vary by product and delivery address. The relevant shipping or tracking details will be shared where available.
The involvement of a supplier, courier or other third party does not remove any responsibility Islampur.in has under applicable law for the order, product, delivery representations or customer remedies.
Specific courier names and service details will be displayed only where confirmed.
7. Order confirmation and dispatch notifications
Customers may receive order-related communications through the contact details supplied at checkout, including email, SMS or other available communication channels.
These communications may include order confirmation, dispatch information, tracking details, delivery updates, cancellation information or other relevant notices.
An order confirmation does not necessarily mean that the order has been dispatched. Dispatch occurs when the parcel has been handed over to the relevant courier or fulfilment partner, or otherwise shipped according to the applicable fulfilment arrangement.
Customers should ensure that their email address and phone number are accurate so that order-related updates can reach them.
8. Tracking information
Tracking information will be provided when available from the relevant courier or supplier.
Tracking availability and update frequency may vary by fulfilment partner and shipment type. A tracking link may take time to become active after dispatch, and tracking events may not update continuously while a parcel is in transit.
If tracking information is unavailable or appears incorrect, customers may contact Islampur.in using the support details in this policy.
9. Delivery attempts and unsuccessful delivery
Delivery attempts and reattempts are generally handled according to the relevant courier’s procedures and service availability.
An unsuccessful delivery may occur because the recipient is unavailable, the address is incomplete or incorrect, the delivery location is inaccessible, or another delivery issue arises.
Where a parcel cannot be delivered, the courier may attempt redelivery or return the parcel to the sender in accordance with its process.
Customers should provide a complete delivery address, accurate PIN code and reachable phone number. If a delivery attempt fails, customers should follow any instructions communicated by the courier and contact Islampur.in if assistance is required.
Any consequences of failed delivery, including possible cancellation or refund handling, will be assessed under our Terms of Service, Return & Refund Policy and applicable law. We will not automatically deny a remedy that the law requires.
10. Incorrect addresses and customer-provided information
Customers are responsible for providing accurate delivery information when placing an order.
If an address or contact detail needs correction, customers should contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or handed to a courier.
Where an incorrect or incomplete address prevents delivery, we will review the available options with the courier or fulfilment partner. Additional delivery costs, if any, will be communicated before being charged and will be applied only where lawful and properly disclosed.
11. Delayed, lost, damaged or incomplete deliveries
If an order is delayed, appears lost, arrives damaged or is missing one or more items, customers should contact Islampur.in promptly.
Please provide the order number, a description of the issue and relevant supporting information, such as photographs of visible parcel damage, the shipping label or the items received, where available.
We may investigate the matter with the relevant courier, supplier or fulfilment partner. We may request reasonable additional information to help establish what happened.
We will review the claim and determine the appropriate resolution under our Return & Refund Policy, Terms of Service and applicable law. Depending on the circumstances, the resolution may include delivery of missing items, a replacement where appropriate, cancellation or refund, or another remedy required by law.
Customers should retain the parcel, packaging and relevant documents where reasonably possible until the issue has been reviewed. However, the absence of a photograph or unboxing video will not automatically extinguish a consumer right that cannot lawfully be excluded.
We will not use the involvement of a courier or supplier to avoid obligations that legally belong to Islampur.in.
12. Split shipments and partial deliveries
Where an order contains multiple products, the products may be dispatched separately if necessary because of stock availability, supplier arrangements, product dimensions or fulfilment requirements.
Where practical, we will notify customers of separate shipments or provide separate tracking details when available.
If only part of an order arrives, customers should contact us with their order details. We will review the status of the remaining items and provide an appropriate update or resolution.
Any refund for an unavailable, cancelled or undelivered item will be handled under our Return & Refund Policy and applicable law.
13. Cash on delivery (COD)
Cash on delivery may be available for eligible orders and serviceable PIN codes. Availability may depend on product category, order value, courier coverage and other disclosed conditions.
If COD is available, the applicable amount and payment instructions will be displayed or communicated before the order is completed.
Customers should ensure that the recipient can receive the parcel and pay the stated COD amount at delivery. If a COD order is refused or delivery fails, the courier’s applicable process and our Terms of Service may apply.
Repeated refusals or suspected misuse may affect future COD eligibility where justified, subject to consideration of relevant circumstances and applicable law.
COD is not guaranteed to be available for every product, address or order.
14. Digital products, recharges and bill payments
Digital products and services, including mobile recharges and bill payments where offered, do not require physical shipping.
Delivery or processing of these services takes place electronically through the relevant system or service provider. Availability, processing times and confirmation methods may vary by provider.
For a failed, delayed, duplicate or incorrectly processed digital transaction, customers should contact us with the transaction reference and relevant details.
Digital-service refund eligibility is addressed in our Return & Refund Policy and applicable provider terms, subject to mandatory legal rights. This Shipping Policy does not replace those terms.
15. Changes, cancellations and refunds relating to shipping
Requests to cancel an order, change a delivery address or modify shipping details should be submitted as early as possible. Whether a change can be made depends on the order’s processing and dispatch status.
Cancellation, return shipping, delivery-charge refunds and other refund questions are governed by our Return & Refund Policy and Terms of Service.
Where an order cannot be fulfilled or a refund is required by applicable law, we will handle the matter in accordance with the relevant policy and legal requirements.
Any shipping charge refund will be assessed under the published policy and applicable law. No provision in this Shipping Policy is intended to exclude a mandatory consumer remedy.
16. Contact us about shipping
For shipping questions, tracking assistance, delivery delays, lost parcels, damaged deliveries or other shipping-related concerns, please contact:
Islampur.in
Business owner: Iqbal Arzoo
Address: Melamath, Islampur, West Bengal, India – 733202
Email: Arzoo@islampur.in
Phone / WhatsApp: +91 7066066669
Website: https://islampur.in
Please include your order number and the contact details associated with the order so that we can identify the relevant transaction.
We will review shipping enquiries and complaints and respond within a reasonable period, subject to any applicable legal requirements.
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End of Shipping Policy