Privacy Policy
Last updated: 10 October 2026
Website: Islampur.in
Business owner: Iqbal Arzoo
Business structure: Individual / Sole Proprietorship
Business address: Melamath, Islampur, West Bengal, India – 733202
Email: Arzoo@islampur.in
Phone / WhatsApp: +91 7066066669
Last updated: 10 October 2026
1. Introduction
Welcome to Islampur.in (“Islampur.in,” “we,” “us,” or “our”).
Islampur.in is an online shopping platform intended to offer products and services across multiple categories, including fashion, electronics, home and kitchen, beauty and personal care, health and wellness, jewellery, groceries, toys, baby products, digital products, mobile recharges, bill payments, and other services.
We respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it, when we share it, how we protect it, how long we retain it, and what choices you may have regarding your information when you visit or use Islampur.in.
Our store operates on Shopify. Shopify and other service providers may process personal information to provide the technology and services needed to operate our store.
By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will seek that consent separately and will not treat merely visiting our website as consent to every type of data processing.
2. Personal Information We Collect
The information we collect depends on how you interact with Islampur.in, what you purchase, and which services you use.
2.1 Information you provide directly
We may collect information you provide when you:
• Create an account.
• Place an order or use guest checkout.
• Enter your delivery or billing details.
• Contact customer support.
• Submit a return, refund, cancellation, or complaint request.
• Subscribe to promotional communications.
• Participate in a survey, promotion, or other store activity.
• Request information about a product or service.
This information may include:
• Full name.
• Email address.
• Mobile number.
• Billing address.
• Shipping or delivery address.
• Account login details and account preferences.
• Order details and purchase history.
• Information you include in customer-support messages.
• Return, refund, cancellation, and complaint details.
• Marketing preferences and consent records.
Please do not send passwords, payment PINs, one-time passwords (OTPs), or other sensitive authentication credentials to our customer-support channels.
2.2 Order and transaction information
When you place an order, we may collect information necessary to process and manage the transaction, including:
• Products or services ordered.
• Quantity, price, discounts, taxes, and applicable charges.
• Order number and transaction references.
• Payment status and payment method.
• Shipping and delivery status.
• Refund and cancellation information.
• Relevant information about failed, duplicated, or disputed transactions.
Payment providers may separately collect and process information needed to authorize and complete payments. We do not intend to collect or store full payment-card security credentials or payment PINs through ordinary customer-support channels.
The exact payment information handled by each provider depends on the payment method and the provider’s own systems and policies.
2.3 Information collected automatically
When you visit our website, certain information may be collected automatically by Shopify, our website infrastructure, or enabled third-party tools.
Depending on the configuration of the store and your privacy choices, this may include:
• IP address.
• Browser type and version.
• Device type and operating system.
• Language and regional settings.
• Pages and products viewed.
• Referring website or link.
• Approximate usage and interaction data.
• Session and diagnostic information.
• Cookie identifiers and similar technologies.
• Website performance, error, and security information.
We use such information to operate the website, understand its performance, improve the shopping experience, detect suspicious activity, and measure the effectiveness of our services, subject to applicable law and your privacy choices.
2.4 Customer-support information
If you contact us by email, telephone, WhatsApp, website chat, or another supported channel, we may process the information you provide to respond to your enquiry.
This may include your contact details, order information, messages, photographs, videos, and other evidence you choose to submit.
We use this information to investigate problems, answer questions, process eligible requests, maintain records, and resolve disputes.
2.5 Information from service providers
We may receive relevant information from payment gateways, banks, couriers, logistics providers, fraud-prevention services, digital-service providers, and other partners involved in a transaction.
For example, we may receive confirmation that a payment succeeded, a parcel was delivered, a transaction failed, or a refund was processed.
We use such information only for relevant business, service, security, legal, or dispute-resolution purposes.
3. How We Use Personal Information
We may use personal information for the following purposes:
3.1 Operating the store
• Create and manage customer accounts.
• Enable guest checkout.
• Process orders and payments.
• Arrange packaging, shipping, and delivery.
• Provide order confirmations and transaction updates.
• Handle cancellations, returns, refunds, and complaints.
• Provide customer support.
3.2 Providing products and services
• Fulfil product and service orders.
• Confirm digital-service transactions.
• Investigate failed, duplicated, or incorrect transactions.
• Coordinate with suppliers, sellers, couriers, or service providers where needed.
• Communicate relevant product or service information.
3.3 Improving the website
• Understand how visitors use the store.
• Measure website traffic and performance.
• Identify technical errors.
• Improve navigation, product discovery, and checkout.
• Evaluate the effectiveness of website changes and campaigns.
3.4 Security and fraud prevention
• Detect suspicious orders or payment activity.
• Investigate potential fraud, misuse, or unauthorized account access.
• Protect customers, the store, and service providers.
• Maintain relevant transaction and security records.
• Respond to disputes and enforce legitimate store terms.
3.5 Marketing and communications
Where you have provided the required consent or where another lawful basis permits it, we may use your contact details to send:
• Promotional emails.
• Marketing SMS messages.
• WhatsApp promotional messages.
• Offers, discounts, and product announcements.
• Relevant updates about new products or services.
We aim to distinguish promotional messages from necessary transactional communications, such as order confirmations, delivery updates, security notices, and refund-status messages.
3.6 Legal and regulatory obligations
We may process or disclose information when reasonably necessary to comply with applicable laws, lawful requests, tax or accounting obligations, court orders, regulatory requirements, or legitimate legal claims.
4. Customer Accounts and Guest Checkout
Islampur.in intends to support both optional customer accounts and guest checkout, subject to the features enabled on the website.
If you create an account, you are responsible for keeping your login credentials confidential and for notifying us if you suspect unauthorized access.
You may be able to update certain account information through your account dashboard.
If you place an order as a guest, we may still need to collect and retain the information necessary to process your order, deliver products, communicate with you, and comply with applicable legal obligations.
Deleting or closing an account does not necessarily delete all transaction records. Some records may need to be retained for legal, tax, accounting, security, or dispute-resolution purposes.
5. Cookies and Similar Technologies
Islampur.in may use cookies, pixels, tags, scripts, and similar technologies through Shopify and enabled third-party services.
Cookies are small files or identifiers that help websites recognize a browser or remember certain information.
5.1 Essential cookies
Essential cookies and similar technologies may be used to:
• Operate the website.
• Maintain shopping-cart contents.
• Support checkout and account functions.
• Protect the store against suspicious activity.
• Remember necessary technical settings.
Some essential technologies are necessary for the website to function properly.
5.2 Analytics cookies
Where enabled, analytics technologies may help us understand how visitors use Islampur.in, including which pages are visited, how visitors navigate the store, and whether website features are working correctly.
5.3 Advertising and measurement technologies
If enabled, advertising technologies may help measure advertising performance, understand conversions, or support relevant advertising on third-party platforms.
These technologies may involve the processing of identifiers and browsing information by the relevant provider, subject to the provider’s configuration and applicable privacy requirements.
5.4 Cookie choices
Where required, we will provide a mechanism for visitors to make choices about non-essential cookies and similar technologies.
You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Implementation note: Shopify’s cookie banner and privacy controls must be configured in the store. Third-party pixels or applications may require additional configuration to respect visitors’ choices.
6. Shopify, Google Analytics, and Meta Pixel
Islampur.in intends to use Shopify’s store analytics, Google Analytics, and Meta Pixel or related Meta advertising tools.
The exact tools that operate on the website will depend on the integrations installed and enabled.
6.1 Shopify
Shopify provides the ecommerce platform on which our store operates. It may process information such as account details, order information, device data, and website interactions to provide its services, support checkout, maintain security, and perform other functions described in its applicable terms and privacy documentation.
Shopify’s role and responsibilities may vary depending on the service involved.
6.2 Google Analytics
If Google Analytics is enabled, it may process website usage information and identifiers to provide traffic and performance reports.
Google’s handling of information is also subject to Google’s applicable privacy terms and policies.
6.3 Meta Pixel
If Meta Pixel or related Meta tools are enabled, information about certain website interactions may be transmitted to Meta for measurement, attribution, advertising, or other configured purposes.
The information collected and transmitted will depend on the integration and settings.
We will configure these services and associated consent controls in accordance with applicable requirements.
7. How We Share Personal Information
We do not intend to sell customers’ personal information to advertisers as a standalone data product. We may, however, share information with service providers and other recipients where needed to operate the store, provide services, comply with law, or fulfil another disclosed and lawful purpose.
We may share relevant information with the following categories of recipients.
7.1 Shopify and technology providers
Shopify and other website technology providers may process information to host, operate, maintain, and secure the store.
7.2 Payment gateways and financial institutions
Payment gateways, banks, and payment service providers may receive information required to process payments, verify transactions, prevent fraud, and issue refunds.
7.3 Couriers and delivery partners
We may share the recipient’s name, delivery address, phone number, and relevant order details with couriers and logistics providers so they can deliver orders and handle delivery issues.
7.4 Sellers, suppliers, and service providers
Islampur.in plans to introduce third-party sellers or suppliers in the future.
If this functionality is introduced, relevant information may be shared with a seller or supplier where necessary to fulfil an order, arrange delivery, provide after-sales service, process a return, or resolve a complaint.
We will update this policy and relevant disclosures as necessary before introducing data-sharing arrangements that materially change how customer information is handled.
7.5 Analytics and marketing providers
If the relevant tools are enabled, we may share or permit the collection of certain website interaction information through Google Analytics, Meta Pixel, and other configured marketing or measurement services.
Such processing will be subject to applicable privacy choices, consent requirements, and service-provider policies.
7.6 Government authorities and legal recipients
We may disclose information to government authorities, regulators, law-enforcement bodies, courts, or other authorized recipients where disclosure is required or legally permitted.
7.7 Business protection and disputes
We may use or disclose relevant information to investigate fraud, protect rights, enforce applicable terms, or resolve legal claims.
We do not authorize service providers to use customer information for unrelated purposes beyond their permitted role and applicable arrangements.
8. International Data Processing
Some of the service providers used by Islampur.in may process or store information in countries other than India.
We have not yet verified the precise storage and processing locations for every service or integration used by the store.
Where information is processed internationally, we will address applicable legal requirements and use the relevant provider’s terms and safeguards as appropriate.
Customers should consult the privacy documentation of the relevant provider for more information about its data-handling practices.
Before publication: Review Shopify’s customer-data hosting information and the settings and terms of Google Analytics, Meta, payment gateways, and any installed apps. Update this section if the actual processing arrangements are known.
9. Data Retention
Islampur.in may retain personal information for as long as reasonably necessary for the purposes described in this policy, including operating the store, processing orders, resolving disputes, maintaining security, and meeting legal obligations.
Relevant records may include:
• Order and transaction records.
• Tax and accounting information.
• Payment and refund references.
• Customer-support communications.
• Return and complaint records.
• Consent and marketing-preference records.
• Security and fraud-prevention records.
Although our initial preference is to maintain relevant business records for the long term, we do not intend to retain personal information indefinitely where it is no longer necessary or where applicable law requires deletion.
We will review retention practices and delete, anonymize, or otherwise dispose of personal information when appropriate, subject to applicable legal requirements and legitimate recordkeeping needs.
Some information may remain in backups or third-party systems for a limited period according to the relevant provider’s retention and deletion procedures.
10. Marketing Communications and Consent
Islampur.in intends to send promotional communications only where the required consent or other lawful permission has been obtained.
Depending on the available features, promotional communications may be sent by email, SMS, or WhatsApp.
10.1 Choosing to receive marketing
You may choose whether to subscribe to promotional messages through the relevant signup or checkout options.
Consent to promotional communications should be separate from information required to complete a purchase, where applicable.
10.2 Withdrawing consent
You may withdraw your marketing consent at any time.
You can do so by:
• Using the unsubscribe link in a marketing email, where provided.
• Using the available SMS opt-out method.
• Replying to a WhatsApp marketing message with an opt-out request, where supported.
• Contacting us using the details in this policy.
We will process opt-out requests within the applicable legal and operational timeframe.
Withdrawing marketing consent will not ordinarily stop essential transactional communications needed to fulfil an existing order or handle a requested service.
11. Data Security
We take reasonable steps intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the systems used, safeguards may include platform security features, access restrictions, account protections, secure service-provider arrangements, and other appropriate technical or organizational measures.
We rely in part on Shopify and relevant payment, delivery, analytics, and other service providers to secure the systems they operate.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
Customers should use strong passwords where accounts are available, keep authentication credentials confidential, and notify us if they suspect unauthorized access to their account or personal information.
If a personal-data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
12. Children’s Privacy
Islampur.in is intended for a general audience and is not specifically designed as a service for children.
We do not knowingly seek to collect children’s personal information in circumstances where doing so would be unlawful. Purchases for children should be made by an adult or an authorized parent or guardian.
Where applicable law requires verifiable parental consent or imposes additional restrictions on processing children’s personal data, we will comply with those requirements as they become applicable to our operations.
If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the situation and take appropriate action.
13. Your Privacy Rights and Requests
Depending on the law applicable to your circumstances and the relevant provisions in force, you may have rights concerning your personal information.
These may include the ability to:
• Request information about personal data processed by us.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing relies on consent.
• Update your marketing preferences.
• Raise a complaint or request review of a privacy concern.
To submit a privacy request, email Arzoo@islampur.in or contact us at +91 7066066669.
Please describe your request and provide enough information for us to identify the relevant account or transaction. We may request reasonable verification before acting on a request to protect against unauthorized disclosure.
We will respond in accordance with applicable law. Some information may need to be retained where a legal obligation, valid claim, or other lawful exception applies.
14. Grievances and Privacy Complaints
If you have a concern about how Islampur.in handles your personal information, please contact us first so we can review the issue.
Business owner: Iqbal Arzoo
Email: Arzoo@islampur.in
Phone / WhatsApp: +91 7066066669
Address: Melamath, Islampur, West Bengal, India – 733202
Please include a description of the concern and any relevant order or reference number.
We will acknowledge and address privacy complaints within the applicable legal timelines.
Formal grievance designation: [Confirm the formal designation and any additional contact details required under applicable law before publication.]
Where applicable, individuals may also use the complaint or grievance mechanisms provided under Indian data-protection and consumer-protection law.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, courier tracking pages, or other external services.
Those services may have their own privacy policies and terms. Islampur.in does not control all of their data practices.
We encourage customers to review the privacy policies of third-party services before providing information directly to them.
The inclusion of a third-party link does not mean that Islampur.in controls or endorses every aspect of that service’s privacy practices.
16. Digital Products, Recharges, and Bill Payments
If Islampur.in offers digital products, mobile recharges, bill payments, or similar services, we may process transaction references, account identifiers, phone numbers, payment details, service-provider responses, and related information necessary to process and verify transactions.
We may share relevant information with the payment gateway or digital-service provider responsible for processing the transaction.
We may also use transaction information to investigate failed, duplicated, delayed, or incorrectly processed services.
Customers should provide only the information required for the relevant service and should never share an OTP, payment PIN, password, or other authentication secret through customer-support channels.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our store, business operations, service providers, technology integrations, or applicable laws.
The updated version will be published on Islampur.in, together with a revised “Last updated” date.
If a change requires additional notice or consent under applicable law, we will take the required steps.
We encourage customers to review this page periodically.
18. Contact Us
For privacy questions, data requests, or concerns about the handling of personal information, please contact:
Islampur.in
Business owner: Iqbal Arzoo
Email: Arzoo@islampur.in
Phone / WhatsApp: +91 7066066669
Address: Melamath, Islampur, West Bengal, India – 733202
Thank you for trusting Islampur.in.