Return & Refund Policy
Last updated: 10 October 2026
Website: Islampur.in
Business owner: Iqbal Arzoo
Business type: Individual / Sole Proprietorship
Business address: Melamath, Islampur, West Bengal, India – 733202
Email: Arzoo@islampur.in
Phone / WhatsApp: +91 7066066669
Last updated: 10 October 2026
1. Introduction
Welcome to Islampur.in.
This Return & Refund Policy explains the conditions under which customers may request returns, refunds, order cancellations, and other resolutions for products and services purchased through Islampur.in.
Islampur.in offers a wide range of products and services across categories, including fashion, electronics, home and kitchen, beauty, health and wellness, jewellery, groceries, toys, baby products, digital products, recharges, bill payments, and other services.
Because different products and services have different characteristics, eligibility for a return or refund may depend on the product category, the condition of the item, the reason for the request, the status of the order, and applicable law.
By placing an order, customers acknowledge that they have had the opportunity to review this policy before purchasing.
Nothing in this policy excludes or restricts any consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.
2. Our Standard Return Window: 15 Minutes
Islampur.in maintains a strict standard return-request window of 15 minutes from the time the customer receives the product.
Customers wishing to request an ordinary return, including a change-of-mind return, must submit their request within this period.
Requests submitted after the standard window will generally be rejected for ordinary returns.
The 15-minute window is an internal return-policy rule and does not override mandatory legal rights or remedies. Claims involving defective, damaged, incorrect, incomplete, misdescribed, or otherwise legally non-compliant products will be assessed in accordance with applicable law, even if they are raised after the standard window.
Customers should report problems as soon as reasonably possible and provide the information and evidence available to them.
3. Eligibility for Returns
To qualify for an ordinary return, a product should generally meet all of the following conditions:
• The return request was submitted within the applicable return window.
• The product is unused and remains in its original condition.
• Original tags, labels, accessories, manuals, certificates, gifts, and other included items are retained.
• The original packaging is retained where reasonably necessary for safe transport, product integrity, or verification.
• The customer provides the order number and requested return information.
• The product is not excluded from ordinary change-of-mind returns under the applicable product-specific rules.
Customers may open packaging and reasonably inspect a product to verify its appearance, features, and condition, provided that the product remains unused and complete.
Products that cannot reasonably be returned after opening because of hygiene, safety, activation, perishability, or other legitimate product-specific concerns may be subject to additional restrictions disclosed for that product.
These conditions do not remove remedies required by law for defective, incorrect, misdescribed, or otherwise non-compliant products.
4. Product Categories and Return Eligibility
Islampur.in sells products and services across multiple categories. Return eligibility will be determined individually based on the product type, its condition, the reason for the request, and applicable legal requirements.
4.1 Fashion and clothing
Eligible clothing and fashion items may be returned within the standard window if they remain unused, unwashed, unaltered, and complete, with original tags and accessories where applicable.
Items showing wear, washing, alteration, stains, perfume, damage, or missing components may be rejected for an ordinary change-of-mind return.
4.2 Electronics and gadgets
Electronics and gadgets may be subject to inspection and verification of serial numbers, accessories, packaging, activation status, and product condition.
Where relevant and available, customers may be asked to provide an unboxing video or other evidence for claims involving high-value electronics, smartphones, laptops, and similar products.
The absence of an unboxing video will not automatically extinguish a customer’s legal rights. Other evidence will be considered where appropriate.
4.3 Home and kitchen
Home and kitchen products may be returned if they remain unused, complete, and in their original condition, subject to product-specific exclusions and applicable law.
Installed, assembled, used, or modified items may be ineligible for ordinary change-of-mind returns where this restriction is lawful and disclosed.
4.4 Beauty, personal care, and health products
Eligibility depends on the product’s hygiene, safety, sealing, and usage requirements.
Opened or used products may be excluded from ordinary change-of-mind returns where appropriate. Defective, unsafe, incorrect, or otherwise non-compliant products will be handled in accordance with applicable law.
4.5 Jewellery and accessories
Jewellery and accessories may be inspected for authenticity, identifying marks, certificates, tags, included accessories, and condition.
Where available, customers should retain certificates, invoices, authenticity documents, and original packaging.
4.6 Food, groceries, and perishable products
Food, groceries, and perishable products may be excluded from ordinary change-of-mind returns due to hygiene, freshness, storage, and safety concerns.
Damaged, spoiled, incorrect, unsafe, or otherwise non-compliant products will be assessed under applicable law and the circumstances of the claim.
4.7 Toys and baby products
Returns may depend on product condition, safety seals, hygiene, assembly, and completeness.
Products that have been used or whose safety or hygiene integrity has been compromised may not qualify for ordinary change-of-mind returns, where legally permissible.
4.8 Digital products and services
Digital products, subscriptions, activation codes, recharges, bill payments, and similar services may be non-returnable once successfully delivered, activated, consumed, or processed, subject to applicable law and the terms of the relevant provider.
Failed, duplicated, incorrectly processed, or otherwise eligible transactions may be reviewed separately.
4.9 Other categories
Products not expressly listed above will be assessed individually. Product-specific restrictions will be disclosed where applicable and will not override mandatory legal protections.
5. Damaged, Defective, Incorrect, or Incomplete Orders
If a customer receives an item that is damaged, defective, incorrect, incomplete, or materially different from what was advertised or agreed upon, the customer should contact Islampur.in as soon as reasonably possible.
The customer should provide:
• The order number.
• A description of the problem.
• Photographs or videos showing the issue, where available.
• Images of the packaging, shipping label, and included items, where relevant.
• An unboxing video for high-value products where available and reasonably relevant.
Islampur.in may request additional information reasonably necessary to investigate the claim.
Where a claim is approved, Islampur.in will determine the appropriate legally compliant resolution, which may include a full refund, replacement, repair, return, or another remedy required or permitted by applicable law.
For ordinary returns, Islampur.in’s standard resolution is a full refund or rejection of the return. Partial refunds are not offered as a standard return-resolution option.
This standard does not limit any remedy that applicable law requires in a particular case.
Return shipping for approved claims involving damaged, defective, incorrect, or incomplete orders will be paid by Islampur.in.
6. Change-of-Mind Returns
Customers may request a change-of-mind return within the standard 15-minute window if the product is eligible and satisfies the applicable return conditions.
Examples include deciding that a product is no longer needed or choosing a different style or model.
For approved change-of-mind returns:
• The product must meet the applicable condition and completeness requirements.
• The customer is responsible for eligible return-shipping costs.
• The original delivery charge will not ordinarily be refunded.
• No partial refund will be offered as a standard return resolution.
• Product-specific exclusions and applicable law will continue to apply.
7. How to Request a Return
All ordinary return requests must be authorized by Islampur.in before the item is shipped back.
Customers can initiate a request through any of the following channels:
Email: Arzoo@islampur.in
Phone / WhatsApp: +91 7066066669
Website: The available contact, chat, or self-service return-request facility on Islampur.in.
Customers should provide:
1. Their full name.
2. Order number.
3. Contact details associated with the order.
4. Product name and quantity.
5. Reason for the return or complaint.
6. Supporting evidence, where applicable.
Customers should wait for written return authorization and instructions before sending an item back.
Unauthorized returns may be delayed or refused where permitted by law. This requirement will not be used to obstruct a valid statutory claim.
8. Return Pickup and Shipping
Islampur.in will offer a return pickup where available.
If pickup is unavailable in the customer’s location, the customer may be instructed to ship the item using the return instructions provided by Islampur.in.
Return-shipping costs will be allocated as follows:
• Damaged, defective, incorrect, or incomplete order: Islampur.in pays eligible return-shipping costs for an approved claim.
• Ordinary change-of-mind return: The customer pays eligible return-shipping costs.
• Other cases: Shipping arrangements and responsibility will be assessed based on the circumstances, product, and applicable law.
Customers should package the item securely and retain the shipping receipt and tracking information when shipping it themselves.
Customers should not send returns to an address that has not been authorized by Islampur.in.
9. Return Inspection
After the returned product is received, Islampur.in will inspect it and review the available evidence before making a final decision.
The inspection may consider:
• Whether the returned item matches the original order.
• Whether the product is unused or has been used.
• Whether it has been damaged after delivery.
• Whether original tags, accessories, manuals, certificates, and other included items are present.
• Whether the product’s serial number or identifying marks match the order.
• Whether packaging and seals are intact where relevant.
• Whether the return request complies with the applicable policy and law.
Where additional information is needed, Islampur.in may contact the customer.
An ordinary return may be rejected if the item does not meet the applicable eligibility conditions. However, evidence of use, packaging damage, or a missing unboxing video will not automatically defeat a legally valid claim involving a defective, incorrect, misdescribed, or otherwise non-compliant product.
10. Refund Approval and Refund Timeline
Refunds are processed after the returned item has been received and inspected, where a physical return is required, and the refund has been approved.
For approved refunds, Islampur.in aims to initiate refund processing within 7–10 business days after approval, subject to applicable law.
The time taken for the funds to appear in the customer’s account may depend on the bank, payment gateway, card issuer, or other payment provider.
If a refund is delayed beyond the expected processing period, customers may contact Islampur.in with their order number and refund reference, if available.
The stated timeline is an operational target and does not extend any shorter deadline imposed by applicable law.
11. Refund Method for Prepaid Orders
Approved refunds for prepaid orders will ordinarily be issued to the original payment method used for the purchase.
Depending on the payment method, this may include a card, UPI, net banking, wallet, or another supported payment method.
If the original payment method cannot receive the refund, Islampur.in may request additional information to arrange a lawful alternative.
Customers should never share their UPI PIN, OTP, password, or other payment authentication credentials to receive a refund.
12. Refund Method for Cash-on-Delivery Orders
For approved refunds relating to cash-on-delivery orders, Islampur.in’s standard refund method is a cheque issued in the customer’s name.
The customer may be asked to provide the information reasonably necessary to issue the cheque.
The cheque will be issued after the return or claim is approved and any required inspection is completed, subject to applicable law and operational requirements.
If issuing a cheque is not legally or practically possible, Islampur.in will work with the customer to determine a lawful alternative refund method.
13. Original Delivery Charges
For approved claims involving damaged, defective, incorrect, or incomplete orders, the original delivery charge will be refunded where applicable.
For ordinary change-of-mind returns, the original delivery charge will not ordinarily be refunded.
This distinction does not apply where applicable law requires a different outcome.
14. Restocking Fees
Islampur.in has not currently established a fixed restocking-fee amount.
Accordingly, no restocking fee will be charged unless the amount, applicable conditions, and basis for the fee have been clearly disclosed to the customer before purchase and the fee is legally permissible.
Any future restocking-fee policy must be transparent, reasonable, and consistent with applicable law.
A restocking fee will not be used to reduce a refund that the customer is legally entitled to receive.
15. Order Cancellation Before Packing
Customers who cancel an eligible prepaid order before packing begins will receive a full refund of the amount paid, with no cancellation deduction.
Cancellation requests should be submitted as early as possible through the available website or customer-support channels.
Cancellation is not confirmed until Islampur.in acknowledges the request or the order status confirms cancellation.
16. Cancellation After Packing or Before Dispatch
Once an order has been packed and is ready to ship, Islampur.in may no longer be able to cancel it without incurring costs.
Where cancellation or refusal is permitted, Islampur.in may deduct only actual, documented, disclosed, and legally permissible costs incurred in processing, packing, handling, or arranging shipment of the order.
No arbitrary penalty or undisclosed charge will be imposed.
Any deduction must be supported by the applicable terms and circumstances, and must not exceed what is legally permissible.
17. Orders Already Dispatched
Once an order has been dispatched, ordinary cancellation may no longer be available.
Customers may use the applicable return process after delivery if the product qualifies for a return or another remedy is available under applicable law.
If a customer refuses delivery, any proposed charge or deduction will be assessed in accordance with the disclosed order terms, actual costs, the circumstances of the refusal, and applicable law.
18. Cash-on-Delivery Refusals
Repeated delivery refusals can create shipping and operational costs for Islampur.in.
Islampur.in may restrict future cash-on-delivery availability after a refused COD order, including after a single refusal, where justified and legally permissible.
Before applying a restriction, Islampur.in may consider circumstances outside the customer’s control, including delivery errors, damaged parcels, incorrect orders, or other genuine reasons.
This policy is not intended to penalize customers for exercising a valid legal right or refusing a non-compliant delivery.
19. No Standard Exchange or Replacement Service
Islampur.in does not offer exchanges or replacements as a standard change-of-mind service.
Where an ordinary return is approved, the standard resolution is a full refund rather than a partial refund or exchange.
However, where a replacement, repair, return, or other remedy is required by law or is otherwise agreed as an appropriate resolution for a damaged, defective, incorrect, or non-compliant product, Islampur.in will handle the matter in accordance with applicable law.
20. Manufacturer Warranties
Some products may carry a manufacturer’s warranty or an authorized service-provider warranty.
Where applicable, customers may be directed to the manufacturer or authorized service centre for warranty repairs or technical support.
Customers should retain their invoice, warranty card, serial number, and other purchase documents.
A manufacturer’s warranty is separate from Islampur.in’s return policy. Directing a customer to the manufacturer does not remove any responsibility or remedy that Islampur.in has under applicable law.
21. Non-Returnable Products and Final Sale Items
Certain products may be excluded from ordinary change-of-mind returns because of their nature, including hygiene-sensitive products, perishables, activated digital products, consumed services, customized items, or other products for which a return is not appropriate and the exclusion is lawful.
Eligibility will be determined case by case, and product-specific restrictions should be disclosed on the relevant product page or before purchase.
Products marked Final Sale are generally not eligible for ordinary change-of-mind returns.
Final Sale status does not remove mandatory remedies for defective, incorrect, misdescribed, unsafe, or otherwise legally non-compliant goods or services.
22. Digital Products, Recharges, and Bill Payments
Digital products, subscriptions, mobile recharges, bill payments, and other digital services require special handling because they may be delivered or processed immediately.
Successful transactions
A successfully completed recharge, bill payment, activation, or digital-service transaction is generally non-refundable for change of mind, subject to applicable law and the relevant service provider’s rules.
Failed transactions
If a payment is debited but the service is not successfully delivered, customers should contact Islampur.in with the transaction reference and relevant details.
The transaction will be checked against the service provider or payment gateway records, and any refund due will be processed in accordance with the applicable rules and law.
Duplicate or incorrect transactions
Duplicate charges, duplicate transactions, or incorrectly processed services will be investigated.
The outcome will depend on the transaction records, provider confirmation, and applicable law.
Activated or consumed digital products
Digital products or services that have been successfully delivered, activated, downloaded, consumed, or redeemed may not qualify for an ordinary change-of-mind refund where that restriction is lawful and was properly disclosed.
23. Return-Less Refunds
In exceptional circumstances, Islampur.in may approve a refund without requiring the customer to return the product.
This may be considered where return shipping is impractical, the product is low-value, the issue can be verified without a physical return, or another circumstance justifies the decision.
A return-less refund is discretionary and is not guaranteed.
Customers must provide truthful information and any evidence reasonably requested. Islampur.in will consider the circumstances and applicable law before deciding.
24. Partial Refunds
Islampur.in does not offer partial refunds as a standard resolution for ordinary return requests.
An ordinary return will generally be approved for a full refund or rejected, based on eligibility, inspection, and the applicable policy.
This rule does not authorize unlawful deductions or prevent a remedy required by applicable law. Lawful cancellation-cost deductions are handled separately under the cancellation provisions of this policy.
25. Late Return Requests
Ordinary return requests submitted after the 15-minute return window will generally be rejected.
Customers should submit requests within the applicable period and provide the necessary order information.
However, the standard deadline will not be used to deny a remedy that applicable law requires for a defective, deficient, incorrect, misdescribed, or otherwise non-compliant product or service.
Any such claim will be assessed according to the nature of the complaint, the evidence, and applicable legal requirements.
26. Suspected Fraud or Abuse
Islampur.in may investigate suspected fraudulent, misleading, or abusive return and refund claims.
The investigation may consider order history, photographs, videos, serial numbers, shipping records, delivery information, and other relevant evidence.
Where evidence reasonably establishes fraud or abuse, Islampur.in may reject an ineligible claim or restrict access to discretionary services, to the extent legally permissible.
A claim will not be rejected solely because it is inconvenient or because a customer has exercised a legitimate consumer right. Decisions will be based on the available evidence and applicable law.
27. Missing Parcels and Delivery Problems
Customers who believe that an order has not been delivered, contains missing items, or has been delivered to the wrong location should contact Islampur.in as soon as reasonably possible.
Please provide the order number, delivery details, and any available supporting evidence.
Islampur.in may investigate with the courier, seller, warehouse, or delivery provider before determining the appropriate resolution.
Any resolution will be consistent with applicable law and the circumstances of the case.
28. Return and Refund Status Updates
Islampur.in will provide return and refund status updates through email and SMS, where contact information and technical delivery conditions permit.
Customers may also check the status of their requests through their Islampur.in account dashboard, where the relevant functionality is available.
For further assistance, customers may contact customer support using the details below.
29. Customer Support and Grievance Redressal
For questions about returns, refunds, cancellations, or order issues, please contact:
Business: Islampur.in
Business owner / grievance contact: Iqbal Arzoo
Email: Arzoo@islampur.in
Phone / WhatsApp: +91 7066066669
Address: Melamath, Islampur, West Bengal, India – 733202
Please include your order number and a clear description of your concern.
Complaints will be acknowledged and handled in accordance with applicable Indian consumer-protection requirements, including any applicable deadlines for acknowledgment and resolution.
Grievance contact designation: [Confirm the formal designation and any additional details required under applicable e-commerce rules before publication.]
30. Policy Updates
Islampur.in may update this Return & Refund Policy from time to time to reflect operational changes, product-category requirements, or changes in applicable law.
The latest version will be published on Islampur.in with its updated date.
Changes will not remove any mandatory consumer right or remedy applicable to an existing transaction.
Customers should review the policy before placing an order.
31. Governing Law
This policy is governed by the applicable laws of India, including relevant consumer-protection and e-commerce laws.
Nothing in this policy limits a customer’s right to pursue a remedy available under applicable law.
If any provision of this policy is found to be unenforceable, the remaining provisions will continue to apply to the extent legally permissible.
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Thank you for shopping with Islampur.in.
We aim to provide a transparent, reliable, and fair shopping experience across our product and service categories.