Grievance Redressal & Customer Support
Last updated: 10 October 2026
At Islampur.in, we aim to make shopping convenient, transparent and dependable. If you have a concern about an order, product, payment, delivery, refund or any other aspect of our services, you can contact us using the details below.
1. Business and Contact Information
Website: https://islampur.in
Business name: Islampur.in
Proprietor: Iqbal Arzoo
Business structure: Sole Proprietorship
Address: Melamath, Islampur, West Bengal, India – 733202
Email: Arzoo@islampur.in
Phone / WhatsApp: +91 7066066669
2. Grievance Officer
Name: Iqbal Arzoo
Designation: [Confirm and insert the formal designation of the appointed Grievance Officer]
Email: Arzoo@islampur.in
Phone / WhatsApp: +91 7066066669
Address: Melamath, Islampur, West Bengal, India – 733202
The formal designation must be confirmed before publication. This information should accurately identify the person responsible for handling consumer grievances.
3. How to Submit a Complaint
You may contact us by email, phone, WhatsApp or through the contact form on our website, where available.
To help us investigate your concern, please provide, where applicable:
- Your name and preferred contact details.
- Your order number or transaction reference.
- The product or service involved.
- A clear description of the problem.
- Relevant photographs, screenshots, receipts or other supporting information.
Please avoid sending passwords, full payment card details, OTPs or other unnecessary sensitive information.
4. Acknowledgement and Resolution
We will acknowledge consumer grievances within 48 hours of receipt and endeavour to resolve them within one month from receipt, in accordance with applicable Indian e-commerce requirements.
Some cases may require additional investigation, supplier or courier information, payment-provider confirmation or product inspection. Where a delay occurs, we will communicate relevant information as required by applicable law.
These timeframes do not reduce any shorter deadline or other remedy that may apply under law.
5. Types of Complaints We Handle
You may contact us regarding:
- Order placement, cancellation or incorrect order details.
- Product descriptions, quality, defects or damage.
- Missing, incorrect or incomplete deliveries.
- Delivery delays, tracking or failed delivery attempts.
- Payment failures, duplicate transactions or payment disputes.
- Return requests, refund status and refund delays.
- Digital services, including recharge transactions where offered.
- Privacy concerns or requests relating to personal information.
- Website functionality or customer-service concerns.
We may request reasonable supporting information to investigate a complaint. Each complaint will be assessed on its circumstances and applicable law.
6. Returns, Refunds and Other Remedies
Return requests and refunds are handled under our Return & Refund Policy, while delivery matters are addressed under our Shipping Policy.
Our ordinary return process includes a 15-minute request window. This does not exclude statutory consumer rights or remedies that apply to defective, deficient, incorrect or otherwise legally actionable products or services.
Nothing in this page prevents you from exercising rights available under applicable Indian law.
7. If Your Complaint Remains Unresolved
If you are dissatisfied with our response, you may contact us again with your complaint reference and any additional information.
You may also approach the appropriate consumer authority, Consumer Commission or other competent forum available under applicable law. You are not required to give up statutory remedies by contacting us first.
8. Customer Support Availability
Support hours: [Insert confirmed business days and operating hours, including time zone].
We will respond through the available contact channels. No additional response-time promise is made beyond the timelines stated above and applicable legal requirements.
9. Changes to This Page
We may update this page when our contact arrangements or grievance procedures change. The latest version will be published on our website.
Islampur.in — Shopping made more convenient.